This course is designed to help your team express their feelings of empathy with confidence. By the end of this course, you will have the knowledge and the vocabulary to strengthen relationships with your clients.
This course is suitable for intermediate and advanced English speakers.
Course Outline
Week 1 — Evaluation & Personal Experiences
- General evaluation
- Storytime: Share a personal experience
- Self-reflection
- Team Discussion: Common complaints clients have
Week 2 — Project A
- Correct a past experience
- Useful empathetic phrases
- Storytime: Share a personal experience from the week
- Team Discussion: Best practices
Week 3 — Project B
- Address common complaints
- Storytime: Share a personal experience from the week
- Invisible emotions: Intonation, pitch, rhythm, word stress
- Team Discussion: Best practices
Week 4 — Reflections
- Q&A for clarification
- General evaluation
- Self-reflection & Team reflection
Key Features
- Team building group work
- Team and self-reflective activities
- Detailed feedback from the teacher
The base price is $149/person.
However, more participants = more savings per person!
Empathy in Action
$149.00Price
All courses begin on Mondays. You can buy the course now and schedule when you're ready. However, we must have all the participants' phone numbers before we can start.
Please check your email for the confirmation letter and scheduling link.
Thank you.
