Empathy in Action: 3-week program
This program is designed to help your team express their empathetic feelings in English. By the end of this program, you will have the knowledge and the vocabulary to strengthen relationships with your clients.
⭐️ This is a flexible program that adapts to your team's needs while maintaining its core structure and goal.
⭐️ Chat support is available weekly.

Program Outline
Week 1 — Identify and Document
Storytime
Roundtable: Identify
Roundtable: Common complaints clients have
Week 2 — Inform and Document
Video and Texts
Empathetic phrases
Invisible emotions: Intonation, pitch, rhythm, word stress
Best practices
Week 3 — Reflect and Document
Roundtable: Reflect
Roundtable: Address common complaints
How to improve abilities
How the team can improve its abilities
 
Key Features
Comprehensive Learning
Weekly live class
Homework and class assignments
Weekly quiz assessments
Team building group work
Team and self-reflective activities
Personalized Support
Detailed feedback from the instructor
Chat support
 
Group Size
The program supports up to 16 participants.

Schedule
You will receive an email to schedule the best days and times for your team.