Empathy in Action: 3-week program
This program is designed to help your team express their empathetic feelings in English. By the end of this program, you will have the knowledge and the vocabulary to strengthen relationships with your clients.
⭐️ This is a flexible program that adapts to your team's needs while maintaining its core structure and goal.
⭐️ Chat support is available weekly.
The 20% discount ends on 28 February 2025.
Program OutlineWeek 1 — Identify and Document
- Storytime
- Roundtable: Identify
- Roundtable: Common complaints clients have
Week 2 — Inform and Document
- Video and Texts
- Empathetic phrases
- Invisible emotions: Intonation, pitch, rhythm, word stress
- Best practices
Week 3 — Reflect and Document
- Roundtable: Reflect
- Roundtable: Address common complaints
- How to improve abilities
- How the team can improve its abilities
Key Features
Comprehensive Learning
- Weekly live class
- Homework and class assignments
- Weekly quiz assessments
- Team building group work
- Team and self-reflective activities
Personalized Support
- Detailed feedback from the instructor
- Chat support
Group Size
The program supports up to 16 participants.
Schedule
You will receive an email to schedule the best days and times for your team.
The 20% discount ends on 28 February 2025.
Buy now and you can choose the month your team will start.